This week, M. Kevin Davis meets with Brett Peterson and Sean Malmstrom, Co-Owners of BS Products, to discuss what it means to have exceptional customer service.
Turning your team from a security risk into your most important line of defense isn’t as difficult as you may think.
The more people have access to sensitive data, the more potential routes there for the wrong people to get access to it.
This week, M. Kevin Davis speaks to Claudia St. John, President of Affinity HR Group, about attracting high-quality team members for your quick lube operation.
With the coronavirus pandemic underway, many shop owners are wondering how to keep business afloat. While some of us have the luxury of working from home (like all of us at NOLN), shop owners don’t have that choice. So, how can shop owners get through this difficult time and keep business going?
Technology advancements have been one of the biggest developments in the fast lube industry over the last ten years. The access to high end technology is not just for the large operators anymore. Single store owners can now run their shop with a wealth of information at their fingertips via the web. Who would have thought that ten years ago, a single shop owner could pull up what was in his bay while on vacation in another state or country?