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Running a Oil Change Business

Trust but Verify: Utilizing a Double-Check Procedure | QLE Podcast

This week, QLE Team Member Jonathan Keeton returns to the podcast to discuss why you should implement a double-check procedure in your quick lube operation if you haven’t already. Kevin and Jonathan discuss how this procedure can potentially save a bunch … Read More

Trust is Most Important: A Customer’s Perspective | QLE Podcast

This week, M. Kevin Davis speaks with quick lube customer Lynne Marsh to discuss the expectations and considerations she takes into account when deciding where to have her vehicle serviced. They discuss what customers desire so they can be confident … Read More

When Was Your Last Review? | Skyline IT Management

Who in your business has access to which documents. Do you know? you many need to make some changes. You see, the more people that have access to your business documents, the less secure they are. … Read More

Allocations and Shortages: Understanding and Navigating Supply Chain Challenges | QLE Podcast

This week, M. Kevin Davis speaks with Matt Callahan, Vice President of Filpac, Inc., to discuss some of the challenges we are facing in the automotive industry and beyond regarding supply shortages, product allocations, shipping delays, strained workforce, etc. Find out … Read More

Fuel System Cleaning Solutions Are Not Created Equal |QLE Podcast

This week, M. Kevin Davis speaks with Joe Farr, Director of Sales for ITW Professional Automotive Products, to discuss some of the differences between the types fuel-system cleaning solutions and which ones you want to look for in order to … Read More

Ensuring Quality Customer Service & Compliance | QLE Podcast

This week, M. Kevin Davis speaks with Ed Sorrell, Director of Risk Management with Fast Change Lube & Oil and QLE Team Member, to discuss ways you can ensure your quick lube locations are meeting your expectations consistently, your shops … Read More

Expand Your Business & Grow Your Operation | QLE Podcast

This week, M. Kevin Davis speaks with Mike Baynes, President of AutoCenter Sales, Inc., to discuss some of the challenges you may face, as well as tips and best practices that will help you prepare to expand your quick lube … Read More

What Does Exceptional Customer Service Mean? | QLE Podcast

This week, M. Kevin Davis meets with Brett Peterson and Sean Malmstrom, Co-Owners of BS Products, to discuss what it means to have exceptional customer service, making sure your service meets the expectations of your customers, and how going above … Read More

Hidden in Plain Sight: Reminder Labels | QLE Podcast

This week, M. Kevin Davis and Sie Roe, Senior National Account Executive from Comgraphx, discuss an often overlooked but important topic in the quick lube industry…reminder labels. They discuss the value of having a professionally printed label verses handwriting reminder … Read More

Starting a Quick Lube Doesn’t Have to be Hard | QLE Podcast

This week, M. Kevin Davis sits down with Scott Bickley, Owner and Operator of Little Wolf Automotive, and discusses how he got his start in the quick lube industry in Wisconsin. He shares tips and best practices for new quick … Read More