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Properly Educating Your Employees on Your Services | QLE Podcast

This week, M. Kevin Davis speaks to Amber Kossak, CEO of Solid Start True Brand, about properly educating all of your employees on all of the products and services you offer. It’s important that all your employees understand what each product/service does and when it should be recommended so that they can educate customers with the information they need to make an informed decision on the services they would like to perform on their vehicle.

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