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Customer Satisfaction

Trust is Most Important: A Customer’s Perspective | QLE Podcast

This week, M. Kevin Davis speaks with quick lube customer Lynne Marsh to discuss the expectations and considerations she takes into account when deciding where to have her vehicle serviced. They discuss what customers desire so they can be confident … Read More

Ensuring Quality Customer Service & Compliance | QLE Podcast

This week, M. Kevin Davis speaks with Ed Sorrell, Director of Risk Management with Fast Change Lube & Oil and QLE Team Member, to discuss ways you can ensure your quick lube locations are meeting your expectations consistently, your shops … Read More

Giving Options and Adding Value to Your Customers | QLE Podcast

This week, Joshua Keeton, Regional Director of Operations of Fast Change Lube & Oil and QLE Team Member, returns to the QLE Podcast to discuss high performance oil filters, the benefits they provide for your customers, and how they can … Read More

What Does Exceptional Customer Service Mean? | QLE Podcast

This week, M. Kevin Davis meets with Brett Peterson and Sean Malmstrom, Co-Owners of BS Products, to discuss what it means to have exceptional customer service, making sure your service meets the expectations of your customers, and how going above … Read More

Words Matter: The Value of Effective Communication | QLE Podcast

This week, M. Kevin Davis speaks to Ric Savage, National Sales Trainer for Solid Start True Brand, about the importance of communicating effectively with your customers, educating them on the products and services you offer, and how those services will … Read More

How do you Measure Customer Satisfaction? | QLE Podcast

This week, M. Kevin Davis speaks to Tim Hawker, President of IO Data Corporation, about how measuring your customer satisfaction will help you make better business decisions and improve your customer experience. Tim Hawker gives us his Top 10 best … Read More

Presenting Services with the Right Mindset | QLE Podcast

Dave Everett, Vice President of Business Development with Service Champ, joins host M. Kevin Davis to discuss the importance of how having the right mindset is key to presenting your services. Find out more about how Quick Lube Expert will … Read More