www.pmattendant.com

Quick Lube Expert Podcast

Trust is Most Important: A Customer’s Perspective | QLE Podcast

This week, M. Kevin Davis speaks with quick lube customer Lynne Marsh to discuss the expectations and considerations she takes into account when deciding where to have her vehicle serviced. They discuss what customers desire so they can be confident … Read More

Allocations and Shortages: Understanding and Navigating Supply Chain Challenges | QLE Podcast

This week, M. Kevin Davis speaks with Matt Callahan, Vice President of Filpac, Inc., to discuss some of the challenges we are facing in the automotive industry and beyond regarding supply shortages, product allocations, shipping delays, strained workforce, etc. Find out … Read More

Fuel System Cleaning Solutions Are Not Created Equal |QLE Podcast

This week, M. Kevin Davis speaks with Joe Farr, Director of Sales for ITW Professional Automotive Products, to discuss some of the differences between the types fuel-system cleaning solutions and which ones you want to look for in order to … Read More

Ensuring Quality Customer Service & Compliance | QLE Podcast

This week, M. Kevin Davis speaks with Ed Sorrell, Director of Risk Management with Fast Change Lube & Oil and QLE Team Member, to discuss ways you can ensure your quick lube locations are meeting your expectations consistently, your shops … Read More

Expand Your Business & Grow Your Operation | QLE Podcast

This week, M. Kevin Davis speaks with Mike Baynes, President of AutoCenter Sales, Inc., to discuss some of the challenges you may face, as well as tips and best practices that will help you prepare to expand your quick lube … Read More

Grow Your Digital Footprint | QLE Podcast

This week, M. Kevin Davis speaks with Kerry Parks and Patrick Combs from Performance Digital, to discuss why you need to be in control of your digital footprint as well as how important digital marketing and a detailed marketing plan … Read More

Giving Options and Adding Value to Your Customers | QLE Podcast

This week, Joshua Keeton, Regional Director of Operations of Fast Change Lube & Oil and QLE Team Member, returns to the QLE Podcast to discuss high performance oil filters, the benefits they provide for your customers, and how they can … Read More

Simple Steps to Minimize Your Digital Risk | QLE Podcast

This week, M. Kevin Davis sits down with Aaron Tackett, IT Systems Administrator of Fast Change Lube & Oil and QLE team member, to discuss very basic steps that you can take to protect you and your business in this … Read More

What Does Exceptional Customer Service Mean? | QLE Podcast

This week, M. Kevin Davis meets with Brett Peterson and Sean Malmstrom, Co-Owners of BS Products, to discuss what it means to have exceptional customer service, making sure your service meets the expectations of your customers, and how going above … Read More

Hidden in Plain Sight: Reminder Labels | QLE Podcast

This week, M. Kevin Davis and Sie Roe, Senior National Account Executive from Comgraphx, discuss an often overlooked but important topic in the quick lube industry‚Ķreminder labels. They discuss the value of having a professionally printed label verses handwriting reminder … Read More