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Are Paper Catalogs a Thing of the Past? | QLE Podcast

This week, M. Kevin Davis invites Jay Wright, Founder and President of Vertical Development, Inc., to discuss why quick lubes need the most up-to-date information possible and how an online database can reflect updates and changes to existing applications, as well … Read More

Customer Service Is Different Than What It Used to Be | QLE Podcast

This week, M. Kevin Davis invites Customer Experience speaker and consultant David Avrin to the QLE Podcast. They discuss how customer expectations have changed over time, so our approaches and methods to providing the best customer service possible must as well. … Read More

Exceptional Customer Service is Key to Positive Customer Perception | QLE Podcast

This week, M. Kevin Davis meets with Nancy Friedman, Founder and President of Telephone Doctor, Inc., to discuss what effect exceptional customer service has on the experience your customers have when they are in your shop and some tips you … Read More

The FBI has Outlined Risk to Your Business |Skyline IT

You know that if your business becomes the victim of cyber-crime, you should report it to the FBI or your countries equivalent. and lots of businesses have been doing just that. Last year, the FBI received 791,790 complaints of internet … Read More

Do you Need Extra Security? | Skyline IT Management

by Diana Giles Extra Security? Sure, Just Combine Your RDP with a VPN, MFA and ACL. We threw all those confusing acronyms in the headline deliberately. Don’t worry, this isn’t going to get too technical or complicated. RDP stands for … Read More

Your Pocket-Sized Security Threat | Skyline IT Management

by Diana Giles You guessed it. I’m talking about phones. How many people in your business have a company-issued phone, or use their own to access companydata like emails, client information, or documents? It’s probably a high number, right? And … Read More

There’s No Such Thing as a Stupid Question | Skyline IT Management

… only stupid answers, right? How often do you stop yourself asking a question for fear of sounding silly or rude or nosey? But the one time you should ask anything and everything is when you’re looking for a new … Read More

Quick Lubes Need Maintenance Too: Building a Maintenance Program for Your Quick Lube Operation | QLE Podcast

This week, M. Kevin Davis speaks with Brandon Doerner, Principal Broker at BullRock Realty, LLC, about the importance of having a site survey completed and understanding the demographics of the area for any new locations you are buying, building or … Read More

Location, Location, Location: Should you Buy, Build or Lease your Next Quick Lube? | QLE Podcast

This week, M. Kevin Davis speaks with Brandon Doerner, Principal Broker at BullRock Realty, LLC, about the importance of having a site survey completed and understanding the demographics of the area for any new locations you are buying, building or leasing. … Read More